· Background and overview of the ISO/IEC 17025 requirements
· An introduction to auditing and implementing an audit system and the auditor's role in the process
· Management's role in reviewing the effectiveness of the overall quality system
· Planning and managing the audit: - resources and timing - use of checklists - selection of audit teams
· Conducting the audit - skills, techniques and auditor competence: - evaluating the significance of audit findings - communicating and presenting audit reports
· Developing and implementing corrective action programmes
· Nonconformities and quality improvement as a result of corrective actions
· Management of the third party assessment and certification process
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