You will learn how to:

• Interpret and apply the requirements of ISO/IEC 17025
• Identify and implement the controls necessary for ensuring the QMS translates customer needs into satisfied customers
• Relate fiduciary concerns to the performance of the QMS
• Develop reliable and pliable systems, particularly effective for organizations where process objectives are constantly changing
• Determine and communicate the resources necessary for the system to work as planned
• Communicate the roles and responsibilities within the QMS to the organization
• Conduct and lead 1st, 2nd and 3rd party audits, particularly on undocumented systems and audit for process effectiveness against measurable objectives
• Relate the capabilities of the organization to the expectations of customers, top management and shareholders
• Use the QMS to work proactively and not reactively
• Explain to customers how the organization plans to fulfill its promises and show evidence that it has done so in the past